Refund policy

RETURN & REFUND POLICY Last Updated: October 5, 2026 At SpookyHomeStore, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below. RETURN WINDOW You may request a return within 14 business days of receiving your order. To be eligible for a return, the item must generally be: • In the same condition in which you received it • Unused and unworn, where applicable • In its original packaging where reasonably possible • Accompanied by proof of purchase or your order number To start a return, please contact us at: support@spookyhomestore.com Please do not send a product back before contacting us and receiving return instructions. RETURN SHIPPING For approved eligible returns, SpookyHomeStore will cover the return shipping cost. We will provide return instructions after your request has been reviewed. DAMAGED, DEFECTIVE OR INCORRECT ITEMS Please inspect your order after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@spookyhomestore.com. Please include: • Your order number • A description of the issue • Clear photos or other relevant evidence of the product and packaging when applicable After reviewing the issue, we may offer an appropriate resolution, including a replacement or refund, depending on the circumstances and product availability. NON-RETURNABLE ITEMS Certain products may not be eligible for return where required for hygiene, safety, customization, final-sale status, or other applicable reasons. If a product is not eligible for return, this should be indicated on the applicable product page or communicated before purchase where required. REFUNDS Once an approved return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider. ORDER CANCELLATIONS If you need to cancel or modify an order, contact us as soon as possible at support@spookyhomestore.com. We will make reasonable efforts to accommodate your request before the order enters processing or shipment, but cancellation or modification cannot be guaranteed once fulfillment has begun. CONTACT SpookyHomeStore Email: support@spookyhomestore.com Website: spookyhomestore.com